Privacy Policy
At The Physio House, we are committed to protecting your privacy and ensuring the security of your personal and health information. This policy explains how we collect and use your data to provide high-quality physiotherapy care in our Wigan clinic. We collect personal details, including your name, contact information, and medical history, solely for the purpose of assessing and delivering effective clinical treatment.
Your information is stored securely and is only accessible by authorised staff members involved in your care. We do not share your personal data with third parties without your explicit consent, unless required by law. You have the right to access your records or request corrections at any time. For further details on our data protection practices as of 7 June 2026, please speak with our clinic administrator.
Cancellation Policy
If you cancel more than 24 hours before your appointment time, you will receive a full refund. If you cancel within 24 hours of your appointment time, no refund will be available. This policy helps us manage our diary and offer appointments to other patients who may be waiting for care.